Refund policy

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Refund Policy for Digital Products

Thank you for shopping at Digitalno Poslovanje. Our goal is to provide you with the highest quality digital products. Please read our policy carefully before making a purchase, as it governs all digital products available on our online store.

1. General Policy for Digital Products

Since our products are digital (including but not limited to e-books, software, templates, online courses, and downloadable guides) and can be downloaded or accessed immediately after purchase, all sales are considered final. In most cases, we do not offer refunds, exchanges, or order cancellations once the download link has been sent or access to the product has been granted.

2. EU and US Regulatory Compliance (Waiver of Right of Withdrawal)

  • European Union Customers: In accordance with European Union consumer protection laws (EU Consumer Rights Directive), consumers generally have a 14-day right of withdrawal for online purchases. However, this right does not apply to digital content supplied in a non-tangible medium if the performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal. By checking the agreement box at checkout and initiating the download or accessing the digital product, you expressly agree to waive your 14-day right of withdrawal and understand that you are not eligible for a refund.

  • United States and International Customers: As a standard practice in digital commerce, refunds for digitally delivered goods are not provided, except under the specific circumstances outlined below, in accordance with state and federal consumer protection guidelines (including FTC regulations).

3. Exceptions – When is a Refund Possible?

We understand that technical issues can occur. Your satisfaction is important to us, so a refund will be granted exclusively in the following specific situations:

  • Defective or Corrupted File: If the product you downloaded is technically defective or cannot be opened, and our support team cannot resolve the issue or provide a working version within a reasonable timeframe.

  • Product Significantly Misdescribed: If the digital product materially differs from the description and specifications provided on our store at the time of purchase.

  • Duplicate Charge: If our system accidentally charged you multiple times for the same digital product within a single transaction.

Note: Disappointment with the content, lack of personal skills/knowledge to use the software/file, or a simple change of mind after download do not constitute valid grounds for a refund.

4. How to Request a Refund

If you believe you meet the criteria for a refund based on the exceptions above, you must contact us within 14 days from the date of purchase. Your request must include:

  • Your order number and proof of purchase.

  • A detailed explanation of the issue (including screenshots of the technical problem, if applicable).

Our team will review your request and notify you of our decision within [Broj, npr. 3-5] business days. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Company Contact Information

For any questions, technical support, or refund requests, please contact us using the details below:

Digitalno poslovanje LLC

Address
30 N Gould St
Ste R
Sheridan, WY, 82801, USA

Support Email: saradnik@gmail.com